If you are aware of what might be causing the blockage, and feel that you may be able to unblock it yourself using something like a plunger, please attempt to do so. Please watch the video clip below for guidance on how to do this.
If you are not aware of what could be causing the blockage, or if you are unable to unblock it yourself, please report your issue through this system and also by telephone. Please note: if a contractor advises that the blockage was caused by misuse, then you may be liable for the cost of repair. You should always have the use of a toilet. If you do not, then this would be considered an urgent issue and must be reported to us both through this system and by telephone.